Sometimes, contacts or parents may unknowingly unsubscribe from school emails, mistaking them for spam.

This can become an issue when they need to receive important communications, such as those sent via the Secure Email or Parents' Evening Booking add-ons.

Currently, users can only check if an email has failed to send due to a bounce or an unsubscribe status.

To do this, users must navigate to ADD-ONS > Data Dashboard, select 'Emails' on the left, locate the relevant sent email, and click 'View' on the right.

Scrolling down reveals a list of contacts or parents for whom the email either bounced or was not sent due to an unsubscribe status.

However, this list only allows entries to be removed, with no option to take further action.

It would be highly beneficial for users to have a dedicated section within the CMS to view all unsubscribed contacts in one place, rather than having to check individual sent emails.

Additionally, providing an option to re-subscribe contacts when needed would streamline email management and reduce the need for users to contact the support team every time a contact or parent needs to be reinstated.