2 results found

1. Option for users to re-subscribe contacts/parents to receive emails

   Sometimes, contacts or parents may unknowingly unsubscribe from school emails, mistaking them for spam.

   This can become an issue when they need to receive important communications, such as those sent via the Secure Email or Parents' Evening Booking add-ons.

   Currently, users can only check if an email has failed to send due to a bounce or an unsubscribe status.

   To do this, users must navigate to ADD-ONS > Data Dashboard, select 'Emails' on the left, locate the relevant sent email, and click 'View' on the right.

   Scrolling down reveals a list of contacts or parents for whom the email either bounced or was not sent due to an unsubscribe status.

   However, this list only allows entries to be removed, with no option to take further action.

   It would be highly beneficial for users to have a dedicated section within the CMS to view all unsubscribed contacts in one place, rather than having to check individual sent emails.

   Additionally, providing an option to re-subscribe contacts when needed would streamline email management and reduce the need for users to contact the support team every time a contact or parent needs to be reinstated.

   Sometimes, contacts or parents may unknowingly unsubscribe from school emails, mistaking them for spam.

   This can become an issue when they need to receive important communications, such as those sent via the Secure Email or Parents' Evening Booking add-ons.

   Currently, users can only check if an email has failed to send due to a bounce or an unsubscribe status.

   To do this, users must navigate to ADD-ONS > Data Dashboard, select 'Emails' on the left, locate the relevant sent email, and click 'View' on the right.

   Scrolling down reveals a list of contacts or parents for whom the email either… more

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   Declined  ·  0 comments  ·  General  ·  Delete…  ·  Admin →

2. Ability to subscribe to news feeds / vacancy post email updates

   Create a subscription form option so that users can apply to receive new job alerts / news story alerts to their email inboxes (rather than via RSS).

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   0 comments  ·  General  ·  Delete…  ·  Admin →
   Declined  ·  AdminHelen Flisher (Admin, Juniper Education) responded

   We are releasing a new parent app this year where parent users will be able to to view and subscribe to news. 

   
   

   We are also working on a new vacancy management system that will interact with the CMS.