We frequently receive queries about duplicate Staff, Roles, or Categories appearing on staff pages that pull data from the Staff Profiles customer form within the Custom Data drop-down.

This issue typically arises due to inconsistencies in how role or category names are entered for individual staff members.

If the role or category name is not entered exactly the same across all staff profiles, such as variations in capitalisation or the inclusion of extra spaces, the website interprets them as separate entries, resulting in what appears to be duplicate roles or categories on the staff page.

For example, if a staff member is assigned to a category with slight formatting differences, such as ‘Leadership Team’ vs. ‘leadership team’ or ‘Leadership Team ’ (with an extra space), the system treats them as distinct categories.

Identifying and correcting these inconsistencies can be time-consuming.

Suggestion:
It would be beneficial if the website could disregard differences in capitalisation and trailing spaces when processing role or category names to prevent unintended duplicates and enhance user experience.