Deleting items or attachments
Sometimes users delete items such as pages by accident because it's not very clear how to delete attachments that display at the bottom of a page/item.
It might be worth implementing a safeguard, such as prompting users to type 'DELETE PAGE' when attempting to delete a page. This same approach could apply to other items, like 'DELETE CALENDAR' or 'DELETE ARTICLE.'
This would help users better understand what they're deleting and reduce the number of support calls or tickets. Unfortunately, not all users are aware of the Instant Restore option, and many may reach out for assistance in restoring deleted items rather than consulting the help center.
Furthermore, since users tend to gravitate towards using the delete button to delete attachments anyway, clicking on the delete button could prompt them to choose between 'Delete Page' or 'Delete Attachments.' They could then select the attachments they want to delete and confirm their choices before deletion.
Sarah Glass
shared this idea